Last Updated: August,2023

At Vix IPTV, we understand that circumstances may change. This Order Cancellation Policy outlines the steps you can take to cancel an order and resume it if necessary.

How to Cancel an Order

You can cancel your order within 1 hour of placing it by following these steps:

Locate your confirmation email.

In the “Changed Your Mind?” section of the email, find the cancellation link.

Click on the cancellation link to initiate the cancellation process.

If more than 60 minutes have passed, or you encounter any issues, you can contact us for assistance:
Email: [email protected]

Resuming an Accidentally Canceled Order

If you have accidentally canceled your order and still wish to receive it, you can place a new order through our checkout process. If you have any questions or concerns, our customer support team is here to help. Email: [email protected]

Confirmation of Order Cancellation

If you successfully canceled your order using the cancellation link in your confirmation email, you will receive an email confirmation of the cancellation.

If you haven’t received a cancellation confirmation email or are unsure about the status of your canceled order, please contact us [email protected]

Include your original order number for reference.

Order Cancellation for Gift Card Orders

If your order contains a gift card and you need to cancel it, please contact us as soon as possible to initiate the cancellation process. Include your order number and details of your cancel/change request in your email. Email:[email protected]

Changes to this Order Cancellation Policy

We may update this Order Cancellation Policy as needed to reflect changes in our practices or legal requirements. The updated policy will be posted on our website and indicate the date of the last update.