Last Updated: August, 2023

Products Guarantees and Refunds

IPTV Account Activation: Once an order is confirmed and an IPTV account is activated, we offer a 7-day full refund policy. During this period, if you encounter any issues or are unsatisfied with our service, you can request a full refund. Please note that after the 7-day period, we do not offer returns, exchanges, or refunds. Due to the nature of IPTV account codes, they cannot be resold.

Guarantee Period: Our products come with a guarantee period that varies depending on the subscription duration you choose. We offer the following guarantee options:

• 1-Month Subscription: We provide a 1-month guarantee during which Vix IPTV will replace or refund any product damage or dysfunction caused by the producer of the product. In case of product damage, we will also offer a full refund for the remaining subscription period or the option to change the product.
• 3-Months Subscription: We offer a 3-month guarantee period. If you encounter any product damage or dysfunction caused by the producer of the product within these 3 months, Vix IPTV will replace or refund your subscription. In case of product damage, we will also provide a full refund for the remaining subscription period or the option to change the product.
• 6-Months Subscription: Customers who choose a 6-month subscription will have a 6-month guarantee period. If you experience any issues related to product damage or dysfunction caused by the producer of the product within this timeframe, you are eligible for a replacement or refund. In case of product damage, we will also offer a full refund for the remaining subscription period or the option to change the product.
• 12-Months Subscription: For our 12-month subscription, we provide a 12-month guarantee period. If you encounter any product damage or dysfunction caused by the producer of the product within the first 12 months of your subscription, Vix IPTV will replace or refund the affected product. In case of product damage, we will also provide a full refund for the remaining subscription period or the option to change the product.

Delivery Issues: If, for any reason, we are unable to deliver the product, we will provide a full refund.

Incorrect or Unactivated Key Code: If you receive an incorrect product or if the key code has not been activated, you are eligible for a refund or replacement.

Key Code Activation Issues: If the key code cannot be activated for unknown reasons, please contact us within 48 hours from the time of purchase for a possible refund or replacement.

Technical Difficulties: If you encounter difficulties with the purchased product, contact us first with a detailed problem description accompanied by screenshots or photos. Our technical support team will assist you in resolving the issue. If our support staff cannot solve the problem, your order may be eligible for a refund.

Contact Us
If you have any refund-related queries or concerns, please contact our customer support team at [email protected]. To help us assess the situation, provide a clear problem description and any relevant screenshots or photos.

Changes to this Refund Policy

We reserve the right to update this Refund Policy as needed to reflect changes in our practices or legal requirements. The updated policy will be posted on our website and indicate the date of the last update.